Water/Waste Water Services

The Village of Burk’s Falls offers residents safe and clean drinking water that has been treated and tested to ensure it meets provincial standards while providing residents with excellent quality drinking water.

It is important to know that the Village of Burk’s Falls owns the Water and Waste Water system which services the Village of Burk’s Falls residents, along with a few Township of Armour residents. The system is approximately 450 connections, servicing a population of just under 1000 people.

Water/Waste Water rates are determined after careful review and consideration by Council. Rates increase incrementally to adjust for continuously increasing Provincial regulated and required testing, along with infrastructure improvements to service delivery.

The Village of Burk’s Falls Public Works department reads meters on a bimonthly basis without interfering with residents. This is done through the use of Smart Readers. These readers scan and register the reading electronically from a device installed on the outside of home or building. Consumption readings are then relayed to the Finance Department for billing.


Your Water and Sewer Bill

The Village of Burk’s Falls Public Works department reads meters on a bi-monthly basis without interfering with residents. This is done through the use of Smart Readers. These readers scan and register the reading electronically from a device installed on the outside of home or building. Consumption readings are then relayed to the Finance Department for billing.

Water bills are consumption based, in order for water consummation to appear on your water bill water needs to pass through your residential water meter, located within your home. Bills which are higher than average are due to higher than average consumption. Running toilets, leaking faucets or garden hoses will substantially have a negative impact on your water consumption.

PAYMENT OPTIONS

  • In person at the Municipal Office, cash or cheque  is accepted
  • At the bank - Payments are accepted at your bank or financial institution
  • Online banking and Telephone Banking is available:
    Payee: Burk’s Falls (Village) Utilities Account is a 4 digit number located on the top right side of your billing, beginning with the number 0.

Water bills are consumption based, in order for water consummation to appear on your water bill water needs to pass through your residential water meter, located within your home. bills which are higher than average are due to higher than average consumption. Running toilets, leaking faucets or garden hoses will substantially have a negative impact on your water consumption.


Make a Complaint

The Village of Burk’s Falls wants to ensure all 450 residential and commercial connections have quality Water/Waste Water service. If you have a concern or complaint about the quality or quantity of water, please contact the municipal office. All complaints brought forward are recorded and complaints are required to complete a confidential form.


Cancel Water Services

Residents who own their home are required to contact the municipal office and advise of the intended closing date. At the same time, information as to where the final bill will be mailed to is also required. With this information residents will only be financially responsible for the portion in which is outstanding on their account.

Landlords, have the option to transfer a water/waste water account into the tenant’s name allowing the tenant to be billed directly. The Village requires tenants to place a deposit equal to three minimum billings and complete a tenant transfer agreement. In the event a tenant does not make final payment which exceeds the deposit amount, it is ultimately the property owners financial responsibly.

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